1. For Physical Products (NFC Business Cards & Custom Printed Items)
Eligibility for Issue Resolution
As our NFC business cards and printed items are custom-made, we offer support in the following situations:
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The item received is damaged or defective
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There is a printing or design error that does not match the approved proof
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The NFC feature is not functioning
Reporting Window
You must contact us within 3 days of delivery to report any issue.
Please share photos or videos showing the defect for quick verification.
Once verified, we will resolve the issue appropriately. You are not required to return the product in most verified cases.
Situations Not Covered
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Errors due to incorrect information provided by the customer
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Minor color differences within acceptable printing tolerance
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Requests for changes after customization or production has started
2. For Digital Services (Websites, CRMs, SEO, etc.)
Service Delivery Policy
Due to the nature of digital services, we do not offer refunds once the project has started or services have been delivered fully or partially.
This applies to services including (but not limited to):
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Website design & development
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CRM setup or integration
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SEO services
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Social media marketing or ad campaigns
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Email marketing & automation
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Custom software development
We maintain transparency and continuous client collaboration throughout the process. If you’re not satisfied at any stage, our team will work with you to revise the work within the agreed scope.
3. Service Cancellation Policy
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Before Project Start: You may cancel within 24 hours of payment if the project hasn’t begun. A small processing fee may apply.
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After Project Has Started: Once work has commenced, cancellation is not allowed.
4. Refund Processing (If Applicable)
In rare cases where a refund is approved:
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The amount will be refunded to the original payment method
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Processing Time: 5–7 business days
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You’ll receive an email confirmation once it’s processed
Non-Refundable Items
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Custom printed items after production
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Digital services already initiated
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Domain registration and web hosting
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Delays due to incomplete inputs or client-side approvals
5. How to Raise an Issue
To report a problem, please reach out with your order or project reference:
📧 Email: hello@logixweb.in
📞 Phone: +91-9899618418
Include the following:
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Order or service number
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A brief explanation of the issue
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Supporting screenshots or media (if applicable)
6. Our Commitment to You
At Logixweb, we are committed to delivering high-quality products and services. Whether you’re purchasing a physical item or using our digital solutions, our team is here to support you and ensure a smooth, satisfying experience from start to finish.
